Return Policy

Online orders

For eligible purchases made on our website, you can request a change-of-mind return for store credit within 48 hours of delivery or pickup. The item must be new, unused, and undamaged, with all original packaging, parts, and accessories. Opened mattresses, clearance items, and special orders are final sale for change-of-mind returns.

How to request a return

1. Email office@16cents.com with your order number, the item, and the reason for the request.
2. Wait for written instructions. We’ll confirm the drop-off location and what to bring.
3. Bring the item to the designated location within seven calendar days after we send the instructions. You arrange and pay for transport for change-of-mind returns. We make the final decision after inspecting the item.

Store credit and fees

We issue store credit for the amount paid for the item within five business days of inspection and approval. The restocking fee is $0. Original delivery and assembly charges are excluded from the credit. You can use the credit toward another purchase.

In-store purchases

In-store sales are final for change-of-mind returns. Eligible in-store mattress purchases qualify for the comfort exchange below.

90-night mattress comfort exchange

• Buy a mattress protector with your new mattress and use it on the mattress.
• Sleep on the new mattress for at least 30 nights before requesting an exchange.
• You may exchange the mattress set once within the 90-night period for a new set of equal or greater value.
• A delivery fee applies and must be paid in full before the exchange date. Contact the store where you purchased the mattress for the fee and next steps.

Damaged, defective, or incorrect items

Email office@16cents.com as soon as you notice the issue. Include your receipt or order number and photos if available. We’ll review the issue and explain the next step, which may include repair, replacement, or a refund.

If a return is required for a confirmed issue with an online order, we arrange it and cover the return transport. Approved refunds go to the original payment method within five business days unless an earlier deadline applies. Your payment provider may take additional time to post the refund.

Manufacturer warranty coverage varies by product. We can help you identify the manufacturer’s coverage and submit a claim. Your rights under applicable law still apply.

Questions about a purchase?

For help with an order or a comfort exchange, find your store’s contact information.