16 Cents, 3 Shoes & 5 Socks
Frequently Asked Questions
Shopping for furniture or a mattress? Find answers about availability, pickup, delivery, and getting help with an order.
Shopping and availability
Where can I shop in person?
Visit us in Downtown Spokane, Spokane Valley, or Rathdrum, Idaho. We also have an Ash Clearance Store in Spokane. See our store addresses, phone numbers, and hours.
Can I check whether an item is in stock?
Contact the store you plan to visit and share the item name, SKU, or product link. Some items shown online need to be ordered. Our team can help you check availability before you make the trip.
Do you offer financing or lease-to-own?
Yes. See our financing page for options on approved credit, or visit our lease-to-own page for available providers and their terms.
Pickup and delivery
How do I arrange pickup or ask about delivery?
Contact your store with the item or order number. If you’re asking about delivery, have your ZIP code handy so the team can confirm available options, cost, and timing for your address. If you’re picking up, confirm the location and when the order will be ready.
What does an estimated arrival date on a product page mean?
If a product page gives an estimate for arrival at our store, use it as a guide for when the item may reach that store. Ask the store to confirm when your order can be picked up or scheduled for home delivery.
What should I measure before ordering furniture?
Check the product dimensions against the room and the path into it. Measure door openings, hallways, stairs, elevators, and tight turns. If you’re unsure, contact us with the product link and your measurements.
Help with an order
Where can I find the return policy?
Contact us with your receipt or order number if you need help with a purchase. See our Return Policy for online return eligibility and the in-store mattress comfort exchange.
What if my order arrives damaged or I receive the wrong item?
Contact us as soon as you notice the issue. Share your receipt or order number, describe what happened, and include photos of the item or packaging if available.
How do I check the warranty on an item?
Manufacturer warranty coverage depends on the product. Share the item name or SKU with the store and ask for the manufacturer’s coverage and claim instructions.
Still have a question?
Find your store or email office@16cents.com.